Privacy Policy

Last Updated: April 10, 2024

Textile Terrace ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website textileterrace.com (the "Website") or engage with our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website. By accessing or using our Website, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our Website
• Register for an account
• Subscribe to our newsletter
• Request information or assistance
• Participate in contests or surveys
• Contact our customer service

The personal information we may collect includes:

• Name
• Email address
• Postal address
• Phone number
• Company name and position
• Payment information

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Time and date of your visit
• Pages you view
• Time spent on pages
• Links you click
• The website you visited before and after our Website

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Necessary Cookies: These cookies are essential for the Website to function properly and cannot be switched off in our systems.
• Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
• Marketing Cookies: These cookies are used to track visitors across websites. They are set to display targeted advertisements based on your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Website and services
• Improve, personalize, and expand our Website and services
• Understand and analyze how you use our Website
• Develop new products, services, features, and functionality
• Communicate with you directly or through one of our partners, including for customer service, updates, and other information relating to the Website
• Process your transactions
• Send you marketing and promotional communications
• Find and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing Personal Information

We will only process your personal information when we have a legal basis to do so. Legal bases include:

• Consent: You have given us permission to process your personal information for specific purposes.
• Contract: Processing your information is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing your information is necessary for our legitimate interests, provided those interests are not outweighed by your rights and interests.
• Legal Obligation: Processing your information is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your information with third parties in the following situations:

• Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with other parties for other reasons if you have given us your consent to do so.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or for the duration required by law, whichever is longer. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal information, to the United Kingdom and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information on our Website. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@textileterrace.com

By mail: 166 Palmer Rapids, Julieborough BS5 8PJ, United Kingdom

By phone: +449274174701